Privacy/Security - Phone Orders - Orders Processing - Shipping - Payment Options - Contact
Special Notice Regarding Users Under the Age of 18
If you are under 18, please be sure to read this policy with your parents or legal guardians and ask questions about things you do not understand. Children under 13 should get your parent's or legal guardian's permission before giving out your email address or any personal information to us or to anyone else on the Internet.
When You Register
Visitors may browse our website without registering or submitting any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all of this website or participate in all of its features. If you decide to register with us online, you will be asked to provide personally identifiable information that may include a user name and password, your name, email address, postal address, and telephone number. We store this information, along with your other preferences, on our secured server so that you need not reenter it when you return to the site.
When You Shop Online at our Store
Our store will ask you to provide personally identifiable information necessary to fulfill your order. This can include your name, billing and shipping addresses, email address, telephone number, and credit card information. When you make a purchase online at our Store, your credit card information will be temporarily stored on a secured server. We will retain the personally identifiable information you provided with your order for our records, to facilitate customer service, and to inform you of our products and promotional offers.
What We Do With Information Collected On this Site
We will use personally identifiable information provided by visitors to fulfill the purpose for which it was provided, as described in this Policy, and as disclosed at the time the visitor information is requested, such as, providing product and promotions information, or fulfilling orders. Additionally, we may use information about your activities on this site, your purchases, and your computer equipment and servers, to improve the performance of our site, and to customize the content and layout of our site pages to better serve you.
Sharing Your Information
We will not share the information you provide, excluding credit card information which is protected by a secured server, with any third parties without your prior consent.
Libelous and Other Offensive Materials
By using this website, you agree that you will not transmit, upload, distribute or otherwise publish on this website any materials which are: (1) libelous, defamatory, obscene, abusive, pornographic, threatening, or an invasion of privacy; (2) an infringement of the intellectual property rights, including but not limited to, copyrights and trademarks, of any person or entity; (3) illegal in any way or advocates illegal activity; or (4) an advertisement or solicitation. Copyrights and Trademarks
We make every reasonable effort to ensure that all of the transactions that occur on our website are secure. All credit card numbers submitted to the site are encrypted using "Secure Socket Layer" (SSL) encryption. SSL technology is an industry standard for protecting sensitive information as it is transmitted over the internet. We are committed to protecting your privacy. All personal information you provide is kept confidential and protected. We will not sell or disclose any information that identifies you to a third party without your approval. The personal information you provide will help us to serve you better, such as, for example, sending information to you on new products or special promotions.
Third-Party Service Providers
We may engage reputable third-party vendors and service providers in order to help us manage our website and allow us to better service our visitors, customers, and friends. We require all such vendors and service providers to maintain the confidentiality and security of the information to which they are provided access.
Phone Orders and International Orders
If you would prefer to place your order by phone, please contact us at 310-279-5113 or fax your order information to 310-550-7042. For international orders, please email your product order and all name, address and billing information to firstname.lastname@example.org.
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). Orders placed on Saturday and Sunday will be processed on the following Monday. For questions regarding the status of your order, you may contact EMK Products at 310-279-5113 between the hours of 9:00 a.m. and 5:00 p.m. PST, Monday through Friday, or by e-mailing to email@example.com. Please include your order number with all inquiries.
Order processing can take up to 48 hours. USPS Priority Mail transit times take an additional 2 to 4 days. Please contact us at 310-279-5113 for expedited shipping.
EMK Placental Online accepts the following credit cards: Visa, MasterCard and American Express. We are unable to accept checks, cash, credit vouchers, or gift certificates. Using your Credit Card: First enter your name exactly as it appears on your credit card. Then fill in your credit card billing address as it appears on your credit card statement. If you have already registered and signed in with EMK Placental Online this information will be filled in for you. You may change or make corrections to this information anytime. Please always include your phone number in case we need to contact you about your order.
When You Will Be Charged
The credit card that you specify for your purchase will be charged only when the order is shipped.
Returns: Total Satisfaction Guarantee
EMK Products is pleased to offer you a 14 Day Total Satisfaction Guarantee for any product purchase made on this website. To return a product, simply mail the unused portion of your product along with your invoice/receipt back to the address on the original shipping label or on this web site, for a full refund of your purchase price. Shipping the product back to EMK Products will be paid for by you and not EMK Products.
Please note that only products purchased from emkplacental.com will be accepted for return. There is no refund after 14 business days (Monday through Friday).
Please phone, email or fax us with any questions you may have.